CruiseDirect understands that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide us.
What Personal Information Does CruiseDirect Collect?
At CruiseDirect, it is necessary for us to obtain transaction information from you in order to complete your purchase. This includes your name, contact information (used for purchase-related communications only), travel selections, and credit card data. This information is stored with each transaction and shared with appropriate vendors (for example, airlines) and third parties facilitating the transaction (for example, credit card authorization companies). We will provide only the information necessary to ensure your travel arrangements are confirmed and executed with these providers.
Members can choose to provide CruiseDirect with travel preferences, credit card billing information, ticket delivery address, and other personal information. This information is primarily used to assist members in making reservations quickly without having to type in the same information repeatedly. If you don't want to store your personal information, you can still research and book travel on CruiseDirect. Keep in mind, however, that certain CruiseDirect features (for example, saved itineraries, stored travel research, etc.) are only available to our members.
Surveys, Contests, and Sweepstakes Information
Occasionally, CruiseDirect may offer our members and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by CruiseDirect when you participate in a survey, contest, call back request or sweepstakes may include your full name, e-mail address, and street address. Subsequently, we may use your e-mail address to send you information about hot deals, contests, sweepstakes, surveys, promotions, or other travel opportunities offered by CruiseDirect, its sister companies, and its marketing partners.
However, you can ALWAYS opt out of receiving CruiseDirect communications by modifying your profile. Simply tell us you're not interested and you won't receive these messages from us again.
When you access the Profile area of the CruiseDirect Web site, reserve or purchase travel, or use selected travel planning tools, CruiseDirect requires you to sign in as a member, using your email address and password. Once you sign in as a CruiseDirect member, we record the email address and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your email address, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.
Sharing Your Information
When you book travel with CruiseDirect, the personal information you provide us will be shared with the appropriate third parties necessary to complete your purchases. This includes the vendors you have selected (e.g., cruiselines, airlines, etc.) as well as the third parties facilitating transactions (e.g., credit card authorization companies). The personal information we provide these third parties will only be that which is necessary to ensure your travel arrangements are successfully confirmed and executed.
CruiseDirect will sometimes share aggregated data with our service providers. This data does not contain any personal information and is used to develop featured programs and content that will be of interest to our members and site visitors.
Occasionally, CruiseDirect will hire a third party to act on our behalf for projects such as market research surveys and contest entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.
When required by law (e.g. court order or subpoena), we may disclose certain personal information.
In the event that CruiseDirect or certain of its assets are acquired, customer information may be of the transferred assets.
CruiseDirect uses Secure Sockets Layer (SSL) technology to encrypt all your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.
Once our secure server receives your encrypted personal information, it is translated back into its original form and stored in our off-line database. Your credit card information is not transmitted over the Internet again.
If you are more comfortable with inputting your credit card number over the phone, you can call our Customer Service Center with your credit card information at 888-407-2784.