CruiseDirect is committed to providing you with the lowest cruise fares available. In fact,we're so confident in our pricing that we'll guarantee you a FREE getaway if you find a better rate online!


The Guarantee

Should you find a lower rate advertised on another Web site within 48 hours of your booking, not only will we match that price, but we'll give you a free getaway! You will receive a getaway certificate redeemable for a 5 day, 4 night hotel stay in the locale of your choice: Florida or the Western U.S.*

Inquiring about a refund?

Simply call our Customer Care Center at 1-888-407-2784 You'll be asked for your name, details of the cruise booked on our site (ship, sailing dates, and cabin category), price quoted, and the URL address for the Web site with the lower price. If the lower rate is still available at the time of your call, your refund will be processed.

Terms & Conditions

1. The CruiseDirect Cruise Price Guarantee is applicable for customers who have booked a cruise with CruiseDirect.com.

2. If you find a lower rate on another Web site within 48 hours of booking with us, and your request is approved, we will discount your balance to match that rate, or we will refund the difference, if you have already paid in full. Additionally, you will receive a certificate for the free 5 day / 4 night getaway of your choice.*

3. Fares are eligible only if they are for the same ship, sailing date, and cabin category booked through CruiseDirect.com

4. To qualify, the lower price must be advertised and available to the general public on a Web site. Consolidator / Charter, group, incentive meeting, convention, interline rates, and past guest only rates are excluded. The lower rate may not come from a Web site where you were required to call in to get the rate, or from an e-mail that you received. The rate must be displayed on a Web site that is accessible to the general public.

5. You must meet all requirements of the lower rate, including, without limitation, residency, regional, and age-related requirements.

6. The Price Guarantee only applies to the cruise fare, including port charges. Additional items such as air or land components, insurance, shipboard credits, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards/certificates, cash back, and/or dollars off are not eligible. Taxes and fees are not included.

7. You must contact us at 1-888-407-2784 within 48 hours of your CruiseDirect.com cruise booking so that a customer care representative can determine eligibility.

8. The lower rate must be available for booking at the time you contact us. A customer care representative will go to the site to verify the price. Screenshots or other purported evidence of a lower fare will not be accepted.

9. All Price Guarantee requests are subject to approval. The decision rendered by CruiseDirect.com is final.

10. Bookings made within the penalty period of a sailing are not valid for the Best Price Guarantee. This penalty period is established by the cruise line and charges may be assessed by the cruise line if any changes are made to a booking within the penalty period.

11. CruiseDirect.com reserves the right to modify or discontinue the Price Guarantee at any time.

* This certificate is for hotel accomodations only and does not include transportation, airfare, room taxes ($4-$15 per night), meals and any other miscellaneous expenses. Upon check-in, hotels will require an imprint of a major credit card to cover such expenses. To learn more about your free getaway, click here.