Shop With Confidence. Our Best Price Guarantee.
With the CruiseDirect 100% Guarantee, we vow that you'll never pay a penny more than you have to. CruiseDirect works with the industry's top suppliers to secure you the best rates available, and if you ever spot a lower advertised fare, we'll match it. (Restrictions apply, see details.)
Top 10 Reasons to Book With CruiseDirect
We know that planning a trip is more than just getting the best cruise at the best price. When it comes to the total package, CruiseDirect has you covered! Book with us, and you'll also enjoy:
At CruiseDirect, we work hard every day to make sure you'll have the best cruise possible. Why? It's simple: we love cruises, and we want you to love them too!
- Flexible Payment Plans:
When you plan your trip in advance, you don't have to pay in full upfront. We'll ask you for a refundable deposit at the time of booking, and you can pay the rest at a later date. Need to pay by check? No problem, we can do that too! (see details)
- Low Price Assurance:
Waiting for the price to drop often costs you money when the ship sells out or the price increases. Instead, book with us now and if the fare drops before final payment, we'll work to readjust the rate for you. (see details)
- Cruise Experts:
CruiseDirect is a cruise-only company. What does that mean? It means we are all cruises, all the time! If you have questions, we have answers. Our dedicated and experienced staff is ready to share their in-depth knowledge, so don't hesitate to contact us.
- Your Own Dedicated Agent:
At CruiseDirect you are never just a number in a queue. Our customers are given their own, dedicated agent for the duration of their travel planning.
- Toll Free, Live Chat or Email:
We're always on hand, ready to help in any way we can. So don't hesitate to get in touch with us, using whatever means suits you best: phone, email or even live chat!
- Powerful Cruise Search:
Our Cruise Finder searches for the perfect cruise using whatever criteria is most important to you. You can search by cruise line, ship, destination, departure port, month & year, or even a date range! The cruise counter on our homepage tells you how many sailings match your criteria before you even press "search", so you'll know if your search is too broad or too narrow. Still can't find what you're looking for? Use our keyword search to locate content OR sailings you're interested in!
- Incredible Content:
CruiseDirect.com isn't just about booking your cruise, it's about booking the right cruise. That's why we've included page upon page of compelling content, with videos (See example), pictures, and weather guides (See example) to help you find the perfect trip. Our interactive maps (See example) help you see exactly where you'll be sailing to, while our unique cruise calendars (See example) make it easy to find out the seasonal schedule of the cruise you have your eye on.
Life's complicated. Ticketing shouldn't be! CruiseDirect issues eTickets for most cruise lines so you'll never have to worry about losing or misplacing them! (see details)
- Freebies and Discounts:
Most of our sailings come with either a freebie (such as on board credit, free insurance, etc) or a very deep discount. Sometimes, you might even get both! Check our "Bonus" icons throughout the site to see what we're giving away today.
- Best Price Guarantee:
We're confident we have the best prices around, so if you spot a lower advertised fare, let us know and we'll match it!
New to CruiseDirect AND cruising? Click here to learn more about why a cruise is the right vacation choice for you.
Terms & Conditions
Best Price Guarantee
1. The CruiseDirect Cruise Price Guarantee is applicable for customers who have booked a cruise with CruiseDirect.com.
2. If you find a lower rate on another Web site within 24 hours of booking with us, and your request is approved, we will discount your balance to match that rate, or we will refund the difference, if you have already paid in full.
3. Fares are eligible only if they are for the same ship, sailing date, and cabin category booked through CruiseDirect.com
4. To qualify, the lower price must be advertised and available to the general public on a Web site. Consolidator / Charter, group, incentive meeting, convention, interline rates, and past guest only rates are excluded. The lower rate may not come from a Web site where you were required to call in to get the rate, or from an e-mail
that you received. The rate must be displayed on a Web site that is accessible to the general public.
5. You must meet all requirements of the lower rate, including, without limitation, residency, regional, and age-related requirements.
6. The Price Guarantee only applies to the cruise fare, including port charges. Additional items such as air or land components, insurance,
shipboard credits, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards/certificates, cash back, and/or dollars off are
not eligible. Taxes and fees are not included.
7. You must contact us at 1-888-407-2784 within 24 hours of your CruiseDirect.com cruise booking so that a customer care
representative can determine eligibility.
8. The lower rate must be available for booking at the time you contact us. A customer care representative will go to the site to verify
the price. Screenshots or other purported evidence of a lower fare will not be accepted.
9. All Price Guarantee requests are subject to approval. The decision rendered by CruiseDirect.com is final.
10. Bookings made within the penalty period of a sailing are not valid for the Best Price Guarantee. This penalty period is
established by the cruise line and charges may be assessed by the cruise line if any changes are made to a booking within the penalty period.
11. CruiseDirect.com reserves the right to modify or discontinue the Price Guarantee at any time.
12. If your original reservation was booked in conjunction with a promotion, proceeding with a price match may render you ineligible for the promotion.
Most reservations must be paid in full 75 days prior to your travel date. Cruises longer than 6 days, or certain types of staterooms (e.g. Garden Villas, Suites) may need to be paid earlier. These dates are at the sole discretion of the cruise lines. To read more about payment dates for a specific cruise line, please click here.
Checks for payment must be received and cleared within the specified complimentary hold time designated by the cruise line. In some cases this hold time may only be 24 hours, in which case credit card payment for deposit would be required.
Low Price Assurance
Certain cruise lines may not allow low price assurance under certain restricted fare codes, including but not limited to, flash fares, one day sales, etc.
The following suppliers do not provide etickets: Crystal and Cunard.