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Booked a cruise trip from Barcelona scheduled in April 2026, but I was unable to attend due to the war in the middle east. Contacted Cruise Direct and requested a refund, and thankfully they refunded almost the full amount immediately, and the remaining amount (around 15% of the total) they kept as a credit for future reservations. The after sales support and the customer service is exceptional, specifically "John Feliciano", he is the one who made this a smooth refund experience.
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