This cancellation policy is specific to Costa Cruises and is provided for your reference. It is effective as of January 22, 2025, as stated on the cruise line's website at that time. Please ensure that your cruise is covered by this policy. Cruise Direct is not responsible for any sudden changes to the policy.
Costa Cruises Cancellation Policy
CANCELLATION, REFUNDS AND CHARGES
Except as otherwise provided in this Contract, or unless the Carrier notifies the Guest in writing that different terms apply, if the Guest cancels this Contract for any reason, he or she will be refunded the Cruise Fare paid and taxes, or a portion thereof, depending on the specific itinerary and when the Contract was canceled. Cancellations and requests for refunds must be communicated to the Carrier by calling 1-800-GO-COSTA during business hours and prior to the cruise departure date. All documents (deposit receipts or passage tickets) issued by Carrier must be returned before a refund can be processed.
Name Change Fee applies to a change of name/person (excluding minor typographical/spelling changes) to one Guest only. A name change involving more than one Guest in a booking is considered a new booking and the charges as reflected in the cancellation policy shown on our website in the Terms and Conditions, Passage Ticket Contract, will apply. For restricted fares, if there is a name change of one or more Guests the applicable charge fee applies. A change of a booking from an air/sea package to cruise only constitutes a cancellation of the air portion of the package and is subject to the cancellation charges indicated above. A change from a restricted fare to any other fare is considered a cancellation and is a new booking.
Failure to arrive at the port of embarkation is considered a "No Show". A "No Show" will result in a 100% cancellation fee. If a guest anticipates a delay on the day of embarkation, the emergency number listed on the cruise itinerary must be contacted. If the guest, for any reason, does not present himself or herself on the sailing date or interrupts a voyage that has already started, the guest shall not be entitled to any refund.
Cancelation and administrative charges apply to both individual and group bookings. The above charges do not include cancellation or change fees that may be applied by air carriers, hotels, or other independent contractors, which will be assessed in accordance with each supplier's policies. Guests booked through a travel agent must contact their agent to cancel. Cancellation fees, per person, are based on when Costa receives notice of cancellation.
Please find the details for each scenario below:
All Programs (Excluding World Cruises and Asia):
World Cruise and Asia (Serena)*
* WC and Asia - Restricted Fares (Promo and Last Minute)