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Ivy is very nice and professional agent in helping me to upgrade my booking. I am so happy about the service and very glad to give her high marks and satisfied with the upgraded cabin price. Thanks again for her time and patience.
Danielle Mendoza did an excellent job in handling my concerns. Grateful for your help.
John answered my initial call and was so pleasant, professional, knowledgeable, courteous, prompt in calling me back and responded to everything that I asked about since I have not used Cruise Direct before. Because of John, I am certain I will be contacting him directly for my cruise needs in the future. John was exceptional in his customer service and Cruise Direct is very lucky to have him working for them.
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