Question 1

Internet/Wifi Packages - HX Expeditions

Accepted Answer

This internet/Wi-Fi policy is specific to HX Expeditions and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.HX Expeditions Internet/Wi-FiHX Expeditions provides complimentary Wi-Fi onboard its expedition ships.Internet service is delivered through satellite connections where available. Because HX travels to remote destinations, coverage and connection speeds can vary significantly throughout a voyage.Internet UseThe included Wi-Fi is best suited for activities such as:Web browsingEmailMessagingLight online useDue to bandwidth limitations, the complimentary service is not intended for streaming.Remote DestinationsGuests should expect limited or intermittent internet access in remote regions such as:AntarcticaArctic CanadaNortheast GreenlandSvalbardParts of AlaskaMobile-phone coverage may also be limited or unavailable in these areas.MS Santa Cruz II - GalápagosGuests sailing aboard MS Santa Cruz II receive limited complimentary Wi-Fi.Because of the Galápagos' remote location:Internet access may be intermittentBandwidth is limitedWi-Fi is available only in public areasAdditional Wi-Fi may be available for purchaseGuests should not rely on continuous internet access while sailing in the Galápagos.HX ExplorersHX’s current loyalty program is called HX Explorers.The old 1893 Ambassador program wording should no longer be used. HX Explorers membership provides separate loyalty benefits and is not presented in HX’s current Wi-Fi guidance as a requirement for accessing the standard complimentary onboard Wi-Fi.Wi-Fi availability, speed, coverage, and any additional paid options may vary by ship, destination, and satellite availability and are subject to change without prior notice.

Question 2

Internet/Wifi Packages - MSC Cruises

Accepted Answer

This internet/Wi-Fi package policy is specific to MSC Cruises and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.MSC Cruises Internet/Wi-Fi PackagesMSC Cruises currently offers two main internet packages: Browse and Browse & Stream.Both packages provide unlimited data and 24-hour access for the duration purchased. Internet service is delivered by satellite, so speed and availability may vary depending on the ship’s location, weather conditions, and network congestion.Browse Cruise PackageThe Browse Package is designed for everyday internet use.It includes:Web browsingSending and receiving emails and imagesMessaging apps such as WhatsAppGeneral online communicationThe Browse Package does not support:Video callingVideo streamingMusic streamingServices such as Netflix, Hulu, YouTube, or Amazon MusicBrowse & Stream Cruise PackageThe Browse & Stream Package includes everything available with Browse, plus higher-bandwidth activities such as:Video callingMusic streamingVideo streamingPosting and viewing video on social mediaLive streaming on supported social platformsThis package is intended for guests who want more complete internet access during their cruise.DevicesInternet packages are available for 1, 2, 3, or 4 devices.Once a device has been activated on a package, that device is registered to the plan and cannot be exchanged for another device.Multi-device packages allow simultaneous access on the number of devices purchased.Purchasing and UpgradingGuests can purchase Wi-Fi packages before sailing or onboard.Pre-cruise purchases are available until two days before departure, and MSC may offer lower online pricing compared with onboard purchase prices.Guests may upgrade from Browse to Browse & Stream onboard or increase the number of connected devices by paying the applicable difference in price.Downgrades are not available after a package has been activated.MSC Yacht ClubMSC Yacht Club currently includes a complimentary Browse Internet Package for two devices per person, with unlimited data for the duration of the cruise.Yacht Club guests may upgrade to Browse & Stream for an additional charge.MSC for Me AppThe MSC for Me app works through the ship’s onboard Wi-Fi network and does not require a paid internet package.Guests can use the app onboard to view schedules, manage reservations and expenses, navigate the ship, receive notifications, and access other cruise information.Internet package pricing, connectivity, device options, and availability may vary by ship and sailing and are subject to change without prior notice.

Question 3

Internet/Wifi Packages - Norwegian Cruise Line

Accepted Answer

This internet/Wi-Fi package policy is specific to Norwegian Cruise Line and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.Norwegian Cruise Line Internet/Wi-Fi PackagesNorwegian Cruise Line offers internet access across its fleet, powered by Starlink. Guests can purchase unlimited Wi-Fi packages or use Wi-Fi minutes included with eligible Free at Sea™ bookings.Voyage Wi-Fi PassDesigned for general web browsing, email and messaging. Streaming is not supported.$29.99 USD per stateroom, per dayStreaming Voyage Wi-Fi PassIncludes general internet access plus audio and video streaming through supported providers and apps, as well as VPN access.$39.99 USD per stateroom, per dayAdditional DevicesAdditional devices may be added for $14.99 USD per device, per day and can be purchased once onboard.Free at Sea™ Wi-FiEligible Free at Sea bookings currently include 150 minutes of high-speed Wi-Fi per guest in the stateroom. Guests who require more internet access may upgrade to an unlimited Wi-Fi package.Prices may vary depending on ship and sailing length. Policies, prices, and offers are subject to change without prior notice.

Question 4

Internet/Wifi Packages - Oceania Cruises

Accepted Answer

This internet/Wi-Fi policy is specific to Oceania Cruises and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.Oceania Cruises Internet/Wi-FiOceania Cruises provides complimentary unlimited Starlink® Wi-Fi throughout its ships.Wi-Fi is available in:SuitesStateroomsPublic roomsOutdoor deck areasStarlink installation has been completed across the entire Oceania fleet.Included DevicesOceania’s current standard terms provide:Complimentary access for the first two devices per stateroom or suiteOne device for solo travelersEach login may generally be used on one device at a time.Additional logins for third and fourth guests, as well as other internet upgrades, may be available for purchase onboard.StreamingThe complimentary Wi-Fi amenity does not include streaming under Oceania’s current standard terms.Guests who require higher-bandwidth internet or streaming capabilities may be able to purchase an upgraded internet option onboard, subject to availability and current pricing.Oceania@Sea Internet CenterInternet-enabled computers are also available in the Oceania@Sea Internet Center aboard many Oceania ships.Connection QualityAlthough Starlink provides high-speed satellite connectivity, actual internet performance may vary depending on:Ship locationSatellite coverageWeather conditionsNetwork demandGeographic or regulatory restrictionsInternet availability, device allowances, upgrade options, and pricing may vary by sailing and are subject to change without prior notice.

Question 5

Internet/Wifi Packages - Princess Cruises

Accepted Answer

This internet/Wi-Fi package policy is specific to Princess Cruises and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.Princess Cruises Internet/Wi-Fi PackagesAll Princess Cruises ships offer MedallionNet® Wi-Fi.MedallionNet provides unlimited internet access throughout the ship and supports activities such as:Web browsingMessagingSocial mediaEmailVideo chattingStreaming music, movies, shows, and sportsService quality may vary depending on the ship's location, available satellite bandwidth, and network conditions.Standalone MedallionNet PackagesGuests who do not have Wi-Fi included in a Princess package may purchase MedallionNet separately.Standalone options include:1-device package4-device packagePrincess currently lists single-device MedallionNet beginning at $24.99 USD per day when purchased pre-cruise.Packages can be purchased:Before sailing through Manage BookingOnboard through the Princess app MedallionNet MaxMedallionNet® Max is Princess's highest-performing Wi-Fi service and receives prioritized access to the best available onboard bandwidth.MedallionNet Max is currently available exclusively through Princess Plus and Princess Premier packages.Princess PlusPrincess Plus includes:MedallionNet Max Wi-Fi1 device per guest Princess PremierPrincess Premier includes:MedallionNet Max Wi-Fi4 devices per guestEach guest who has Princess Premier receives their own four-device allowance.Platinum and Elite Captain's Circle DiscountPlatinum and Elite Captain's Circle members receive a 50% discount on eligible MedallionNet Wi-Fi packages.If an eligible Wi-Fi package is purchased before the cruise, Princess applies the discount onboard and provides the applicable refund as a credit to the guest's folio.The discount:Cannot be combined with other MedallionNet promotions or discountsIs non-transferableHas no cash value Wi-Fi pricing, package availability, connection speeds, and Captain's Circle benefits may vary and are subject to change without prior notice.

Question 6

Internet/Wifi Packages - Regent Seven Seas

Accepted Answer

This internet/Wi-Fi policy is specific to Regent Seven Seas Cruises and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.Regent Seven Seas Cruises Internet/Wi-FiRegent Seven Seas Cruises includes complimentary unlimited Wi-Fi powered by Starlink® with all suite categories.Wi-Fi is available throughout the ship, including:SuitesPublic roomsOutdoor deck areasInternet service is delivered through satellite technology, so connection speed and availability may vary depending on the ship's location, time of day, satellite coverage, and network demand. Regent notes that guests may sometimes experience better connectivity in public areas than in their suites.Included LoginsCurrent Regent materials provide:All suite categories: two Wi-Fi logins per suiteConcierge Suites and higher: up to four logins for up to four devices per suite Starlink®Regent's current complimentary internet service is powered by Starlink® across its fleet.The old wording listing Starlink only on Seven Seas Grandeur, Seven Seas Splendor, Seven Seas Voyager, Seven Seas Mariner, and Seven Seas Navigator should therefore be removed.Streaming and High-Bandwidth ApplicationsBecause Regent's internet service depends on satellite availability and shared onboard bandwidth, performance may vary for bandwidth-intensive activities such as:Video streamingVideo callsVPN useLarge downloadsRegent does not guarantee the availability or performance of Starlink Wi-Fi at all times or in all locations.Cellular Data and RoamingGuests using their mobile device's cellular connection rather than the ship's Wi-Fi may incur international or maritime roaming charges from their mobile provider.To avoid unexpected roaming fees, guests should connect to the ship's Wi-Fi and review their mobile carrier's international and maritime roaming settings before sailing.Wi-Fi availability, connection speeds, login allowances, and satellite coverage may vary by ship, suite category, location, and sailing and are subject to change without prior notice.

Question 7

Internet/Wifi Packages - Royal Caribbean International

Accepted Answer

This internet/Wi-Fi package policy is specific to Royal Caribbean International and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.Royal Caribbean International Internet/Wi-Fi PackagesRoyal Caribbean offers high-speed VOOM® internet powered by Starlink across its fleet.VOOM Surf + StreamVOOM Surf + Stream provides internet access throughout the voyage and supports:Web browsingSending and receiving emailsMessaging apps such as WhatsAppSocial mediaVideo callsMusic streamingVideo, movie and TV streamingPackages are available for one or multiple devices.Pricing varies by sailing, package, and number of devices. Guests can view current pricing and purchase internet access through My Royal Cruise before sailing or onboard.Guests are encouraged to purchase VOOM before their cruise, as pre-cruise pricing may offer savings compared with onboard rates.Perfect Day at CocoCayGuests with an active VOOM internet package can also use their package at Perfect Day at CocoCay.Royal Caribbean AppGuests do not need to purchase an internet package to use the Royal Caribbean App onboard. The app can be accessed by connecting to the ship's Guest Wi-Fi network.Policies, prices, and offers may vary and are subject to change without prior notice.

Question 8

Internet/Wifi Packages - Seabourn Cruise Line

Accepted Answer

This internet/Wi-Fi package policy is specific to Seabourn Cruise Line and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.Seabourn Cruise Line Internet/Wi-Fi PackagesSeabourn includes complimentary Wi-Fi with unlimited minutes for all bookings.All Seabourn ships use SpaceX Starlink® satellite connectivity, although service speed and availability may vary depending on location, satellite coverage, and network demand.Surf Wi-Fi PackageThe complimentary Surf Wi-Fi Package includes:Unlimited minutesAccess for 1 device per guestGeneral web browsingEmailSocial media access and postingSurf Wi-Fi is included with all bookings.Stream Wi-Fi PackageThe upgraded Stream Wi-Fi Package includes everything available with Surf, plus:Video streamingInternet callingVPN accessCloud storage servicesStream supports up to 2 devices per guest, with an additional paid upgrade available for up to 4 devices per guest.Complimentary Stream Wi-FiThe 2-device Stream package is automatically included for:Guests booked in Penthouse SuitesGuests booked in Premium SuitesEligible Seabourn Club Diamond members and higherGuests booked in Ocean View and Veranda suites may purchase an upgrade from Surf to Stream.Guests who receive a complimentary upgrade into a Penthouse or Premium Suite do not automatically receive the Stream Wi-Fi benefit.Connection QualityWi-Fi service is satellite-dependent and may be slower or temporarily unavailable during periods of heavy use or in areas with limited satellite coverage.Seabourn does not guarantee uninterrupted internet service and does not provide compensation for unused Wi-Fi caused by connectivity interruptions.Wi-Fi packages, device allowances, upgrade charges, and service availability may change without prior notice.

Question 9

Internet/Wifi Packages - Silversea Cruises

Accepted Answer

This internet/Wi-Fi package policy is specific to Silversea Cruises and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.Silversea Cruises Internet/Wi-Fi PackagesSilversea includes complimentary Wi-Fi in all suites.Standard Wi-Fi is intended for:Web browsingMessagingEmailPremium Wi-Fi offers enhanced access suitable for:Social media sharingStreaming contentVoice callsVideo callsGuests may manage their Wi-Fi package and purchase an upgrade to Premium Wi-Fi from their personal device once onboard.Classic FleetUnlimited Premium Internet access for guests in Medallion, Junior Grand, Premium Medallion, Silver, Royal, Grand, Signature, Otium, Master’s and Owner’s Suites.Unlimited Standard Internet access for guests in Vista, Panorama and Veranda Suites.Expedition Fleet, Excluding Silver OriginUnlimited Premium Internet access for guests in Medallion, Silver, Royal, Grand and Owner’s Suites.Unlimited Standard Internet access for guests in Vista and Veranda Suites.Silver OriginUnlimited Premium Internet access for guests in Medallion, Silver, Royal, Grand and Owner’s Suites.Unlimited Standard Internet access for guests in Veranda Suites.World Cruises and Grand VoyagesGuests sailing the full World Cruise or full Grand Voyage receive complimentary Unlimited Premium Wi-Fi in all suite categories.Additional internet packages and Premium upgrades may be available for purchase.Wi-Fi service is not guaranteed, and Silversea does not provide compensation if service is unavailable or a complimentary Wi-Fi allowance goes unused.Policies, packages, and availability may vary and are subject to change without prior notice.

Question 10

Internet/Wifi Packages - Uniworld

Accepted Answer

This internet/Wi-Fi package policy is specific to Uniworld and is provided for your reference. The details are based on the cruise line's official information. Please ensure that your cruise aligns with this policy. Cruise Direct is not responsible for any sudden changes to the policy.Uniworld Internet/Wi-Fi PackagesUniworld provides complimentary Wi-Fi on most vessels.Guests may connect personal laptops, tablets, and mobile devices to the onboard wireless network. On European river ships, Wi-Fi is generally available throughout the ship, with the strongest connectivity typically found in the main lounge.Connection QualityUniworld does not guarantee internet availability, speed, or connectivity.Service may be unavailable or interrupted:In remote areasWhile passing through locksIn tunnelsUnder bridgesIn other areas with limited connectivityConnection speeds are generally slower than typical home or office internet and may not be suitable for video calls, streaming, or other high-bandwidth activities.Internet HotspotsOn applicable European voyages, guests who require additional internet access may be able to rent an internet hotspot onboard.Guests should contact the Front Desk for availability and additional information.Wi-Fi availability may vary by ship and destination. Uniworld currently advises that complimentary internet is provided on most, rather than necessarily all, vessels.Policies, connectivity, and service availability may vary by ship and itinerary and are subject to change without prior notice.