How do I make payments on my FlexPay booking?
You can make a payment anytime by visiting upgrade.com/pay and clicking on the Loans tab. From there, click the Make a Payment button.
We recommend that you enable AutoPay at time of purchase so that your payments are automatically deducted each month.
If you don’t have AutoPay enabled, visit upgrade.com/pay, click on the Accounts page, and set the AutoPay toggle to ON.
You can also change the form of payment on file with FlexPay anytime by visiting upgrade.com/pay.
Can I change or cancel my FlexPay booking?
Yes, you can change or cancel your FlexPay booking. However, cruise line fees may apply depending on the type of booking and how close it is to your departure date. To initiate a change or cancellation, please contact CruiseDirect.
How does FlexPay handle refunds?
If you need to cancel your booking and are eligible for a refund based on the cruise line’s refund policy, we will send FlexPay the refund and FlexPay will apply the refund to your account balance and credit back all remaining funds to your payment method used to make the initial payment. In the event that you no longer have that method of payment (e.g., you used a card that is no longer valid), FlexPay will work with you to issue an electronic refund through Zelle. If you receive a refund for less than the balance owed, you are still responsible for the outstanding loan balance and your monthly payments remain the same until your balance is paid in full.