Question 1

About Installments

Accepted Answer

Is there a credit check required to use FlexPay?Yes, for US residents, FlexPay will perform a soft credit check when you apply for financing to verify your identity and determine your eligibility for financing. A soft credit inquiry does not affect your credit score. FlexPay does not perform a hard credit inquiry. How long do I have to pay off my FlexPay loan?The length of your FlexPay loan will depend on the payment plan you select during the booking process. Payment plans can range up to 24 months*.We hope this FAQ page provides you with the answers you need. If you have any additional questions, please don't hesitate to reach out to our customer support team. *Based on a purchase price of $3,000.00 you could pay a downpayment of $138.73 today, followed by 24 monthly payments of $138.73 at 15% APR. Well-qualified applicants may be eligible for $0 downpayment. Actual terms are based on your credit score and other factors and may vary. APRs range from 0%-36%. Not everyone is eligible. Loans made through FlexPay are offered by these lending partners: www.upgrade.com/flex-pay/lenders. Privacy Policy. Terms of Use. FlexPay's Address: 440 N. Wolfe Road Sunnyvale CA 94065

Question 2

How FlexPay works

Accepted Answer

What is FlexPay and how does it work?FlexPay gives you the freedom to purchase what you want now and pay over time with simple fixed installments. Some plans include interest while some are interest-free. When you’re ready to checkout, just select “FlexPay” as your payment method, complete a short application, and receive a quick decision. Pending approval, choose the terms of your payment plan, finish checking out, and enjoy your purchase. Then, pay over time with simple, no-surprise monthly payments. Can I use FlexPay to book travel for someone else?Yes, you can use FlexPay to book travel for someone else. During the booking process, you'll be able to specify the traveler's name and contact information. What types of trips can I book with FlexPay?You can use FlexPay to book flights, hotels, car rentals, and vacation packages.

Question 3

Online Accounts

Accepted Answer

Do I need to create an account to use FlexPay?There is no requirement to register for an account with FlexPay prior to applying for a loan. If you take out a loan through FlexPay, you can sign up for an account in FlexPay's Member Portal at upgrade.com/pay where you will be able to see your loan details and payment history. How do I reset my FlexPay account password?Please visit FlexPay's Member Portal at upgrade.com/pay to manage your FlexPay account.

Question 4

Payments & Refunds

Accepted Answer

How do I make payments on my FlexPay booking?You can make a payment anytime by visiting upgrade.com/pay and clicking on the Loans tab. From there, click the Make a Payment button.We recommend that you enable AutoPay at time of purchase so that your payments are automatically deducted each month.If you don’t have AutoPay enabled, visit upgrade.com/pay, click on the Accounts page, and set the AutoPay toggle to ON.You can also change the form of payment on file with FlexPay anytime by visiting upgrade.com/pay. Can I change or cancel my FlexPay booking?Yes, you can change or cancel your FlexPay booking. However, cruise line fees may apply depending on the type of booking and how close it is to your departure date. To initiate a change or cancellation, please contact CruiseDirect. How does FlexPay handle refunds?If you need to cancel your booking and are eligible for a refund based on the cruise line’s refund policy, we will send FlexPay the refund and FlexPay will apply the refund to your account balance and credit back all remaining funds to your payment method used to make the initial payment. In the event that you no longer have that method of payment (e.g., you used a card that is no longer valid), FlexPay will work with you to issue an electronic refund through Zelle. If you receive a refund for less than the balance owed, you are still responsible for the outstanding loan balance and your monthly payments remain the same until your balance is paid in full.