What You Need To Know About The Coronavirus And Your Travel
Due to this COVID-19 outbreak, our call and chat volume is higher than we could have ever predicted. Just like the public, our agents are learning new information constantly and relaying it to our customers. Our agents are working very hard to make sure every question, comment, and concern is being adhered to. While wait times will be longer due to chat, call and email volume, we do not want you to wait without answers. We have provided and outlined the latest up-to-date information we have regarding how each cruise line is handling their respective bookings below
It should be noted that while we are providing links from the cruise lines, since these bookings were made on CruiseDirect, the cruise line will not be able to handle issues or concerns with the bookings that were made through CruiseDirect.com. If there is still a concern about your booking, please feel free to reach out to our concierge team via Live Chat available on our website or by calling (888) 407-2784 for more information.
All excerpts below are pulled directly from the links provided for your convenience. For the most up to day information regarding cruise line updates and restrictions due to the illness, please visit the cruise line travel alerts listed below.
Cruise lines (Alphabetical Order)
- Holland America
- Royal Caribbean
- Travel Insurance
UPDATED NOVEMBER 4, 2020 8:00 AM EST
At this time, we have extended suspensions for river cruise sailings embarking through December 31, 2020.
With this in mind, we want to assure you that your travel plans will be protected and are therefore providing you with the following options:
- Future Cruise Credit: A Future Cruise Credit (FCC) equal to 115% of the value of their AmaWaterways purchased services, redeemable on any Europe or Mekong River sailing through December 31, 2022.
- Full Monetary Refund: If you prefer, you may elect to instead receive a full monetary refund for the cancelled river cruise
UPDATED NOVEMBER 4, 2020 8:00 AM EST
Considering the above factors, Azamara has taken the decision to extend the suspension of global operations further, and re-start cruising for our ships with the 2021 Europe season. Our ships will be back in operation as per below. All cruises prior to these dates are cancelled.
- Azamara Quest: March 20, 2021. Azamara Quest will start the Europe season with her originally scheduled 12-night Spain Intensive voyage from Lisbon, Portugal to Rome (Civitavecchia), Italy
- Azamara Journey: April 9, 2021. Azamara Journey will start the Europe season with her originally scheduled 8-night Iberia Intensive voyage from Lisbon, Portugal to Barcelona, Spain.
- Azamara Pursuit: May 9, 2021. Azamara Pursuit will start the Europe season with a series of new Greece Intensive voyages sailing roundtrip from Athens (Piraeus), Greece.
Guests will have three compensation options to choose from.
125% Future Cruise Credit to book a new cruise by December 31, 2021 for sailings departing on or before April 30, 2023. This amount will be based on total cruise fare paid. Future Cruise Credit will automatically be issued by October 16, 2020. If you have purchased pre- or post-land packages through Azamara, you will also receive compensation in the same form as your cruise fareIf you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.
Lift and Shift: Or, you can keep the cruise vacation plans to the same destination and move the existing booking to a 2021 or January to March 2022 sailing within four weeks of the originally scheduled sailing. *Lift & Shift is only available for a limited time based on original sail date.
100% Refund: Or, you have until the end of this year – December 31, 2020 – to request a refund and deactivate the Future Cruise Credit certificate. You can expect to receive your refund 45 days after the request has been submitted.
UPDATED JANUARY 10, 2021 12:00 PM EST
As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:
- Carnival Freedom sailings through and including April 10, 2021
- Carnival Splendor sailings through and including April 19, 2021
- Carnival Breeze from Ft. Lauderdale sailings November 7, 2020 through and including March 7, 2021
- Carnival Sunrise
- Ft. Lauderdale, New York and Norfolk sailings through and including October 19, 2020
- Miami 7 and 8 day sailings from October 9, 2021 through and including April 30, 2022, excluding the March 5, 2022 sailing
- Miami 5 day sailing January 3, 2022
- Carnival Radiance
- Sailings through and including November 1, 2020
- 9, 12, and 14 day sailings from May 2, 2021 through and including April 29, 2022
- 5 day sailings December 23, 2021 and December 28, 2021
- Carnival Legend sailings through and including March 26, 2021
- Carnival Paradise sailings through and including May 31, 2021
- Carnival Magic sailings through and including September 24, 2021
- Carnival Imagination and Carnival Inspiration sailings through and including April 19, 2021
- Carnival Valor sailings through and including September 11, 2021
- Carnival Miracle sailings through and including September 16, 2021
- Carnival Liberty sailings from September 17, 2021 through and including October 18, 2021
- Carnival Spirit sailings through and including June 12, 2021
- Carnival Fascination sailings through and including January 9, 2022
- Carnival Sensation sailings through and including March 31, 2021, and March 3, 2022 and March 7, 2022
- Mardi Gras sailings through and including April 17, 2021
- Carnival Sunshine sailings from October 11, 2021 through and including November 13, 2021
- All Other Ships sailings through and including March 31, 2021
We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for Guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you on board, when the time is right for you.
Whichever option you select, it will apply to all guests on the reservation.
Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.
If a selection is not made by May 31, 2021, a 100% Future Cruise Credit equal to the amount of cancellation penalties on your original booking will be automatically applied.
Carnival Future Cruise Credit Updates
To be consistent with the Future Cruise Credit (FCC) booking deadline for other Carnival cruises that were cancelled over the last few months, we have extended the "book by deadline" date for Future Cruise Credits with a booking deadline of December 31, 2020 to a new book by date of May 31, 2021. Now you a have more time to plan your next Carnival cruise vacation. This date will be extended automatically, there is no need to contact us. Contact your CruiseDirect Cruise Concierge Team today to book.
UPDATED JANUARY 13, 2020 7:15 PM EST
As the world continues to work towards a new normal, our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. While working with the Centers for Disease Control and Prevention (CDC) and other local health and government authorities towards this shared goal, we are evaluating all current itineraries to ensure compliance with the new Conditional Sail Order. Celebrity Cruises will now be suspending global operations for all sailings departing on or before April 30, 2021.
Additionaly, due to ongoing travel limitations through the Summer, Celebrity Cruises will be suspending global operations for Europe and Transatlantic sailings, departing May through October 2021, aboard Celebrity Constellation and Celebrity Edge, as well as the Celebrity Apex Transatlantic sailing of May 1, 2021.
Unfortunately, this suspension will require cancellation of your client’s upcoming cruise vacation. We apologize for the inconvenience this causes as we value your client’s vacation time and want to ensure they have the best experience possible on a Celebrity Cruise. At this time, we would like to offer your clients the opportunity to be re-accommodated on another Celebrity Cruise vacation or to receive a 125% Future Cruise Credit (FCC) or a 100% Refund. Provided below, please find a summary of compensation options for guests who have not previously canceled under our “Cruise With Confidence” policy.
Best Price Guarantee: Guests can choose to change the price and promotional offer on their reservation up to 48 hours before their cruise.
Lift & Shift: For sailings that were canceled on January 12, 2021 you will have the option from now through January 26, 2021 of keeping your cruise vacation plans to the same destination and rescheduling for next year on a date within four weeks of your originally scheduled departure.
Future Cruise Credit: If you are unable to rebook by January 26, 2021 you will automatically receive a 125% FCC valid for the use by April 30, 2022 on sailings departing on-or-before September 30, 2022. The value of the FCC will be calculated based on the amounts paid toward your cruise and will be processed by February 12, 2021 via email. Cruise taxes and fees will be refunded separately to the original form of payment within 30 days of cancellation. No action is required on to receive this FCC. Please note, when redeeming a Future Cruise Credit, only one FCC may be applied per person, per reservation.
Refund: Should you prefer a 100% refund to their original method of payment, as opposed to the FCC, you may request the refund anytime up until March 31, 2021. Refunds will be received at least 30 days after the request is submitted, cruise taxes and fees will be refunded separately. *Only available on cruises canceled on January 12, 2021.
Additionally, should you choose to accept a Future Cruise Credit and have pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on their next sailing, or you may choose a 100% refund. If we have not received your choice of compensation for these pre-booked items by December 16, these charges will automatically be refunded in full to your original method of payment and will show up as a separate transaction. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible.
Guests with refundable air travel and hotel booked through Flights by Celebrity will be refunded automatically. You will not need to call in to initiate the process. Guests with nonrefundable flights booked through Flights by Celebrity or independent air arrangements need to contact their air carriers directly to make all required cancellations.
You can expect to receive your refund approximately 45-60 days after their request is submitted*****
UPDATED DECEMBER 22, 2020 8:00 AM EST
The most recent development shows that the conditions for safe travel are not yet in place in all destinations in Europe. Therefore, we are unfortunately forced to extend the suspension of cruise activities for select ships in the fleet for North American guests until the dates shown below.
Guests who were originally booked to sail between December 19, 2020 up to the below resumption date will have the opportunity to rebook with a $100 obc per person (up to $200 obc per cabin)* or request a refund by January 31, 2021.
We are hoping to resume with the following start dates:
- Costa Deliziosa: May 18, 2021
- Costa Diadema: April 6, 2021
- Costa Favolosa: April 2, 2021
- Costa Firenze: February 28, 2021
- Costa Fortuna: May 6, 2021
- Costa Fascinosa: May 2, 2021
- Costa Luminosa: February 28, 2021
- Costa Magica: April 3, 2021
- Costa Pacifica: March 26, 2021
- Costa Serena: April 30, 2021
- Costa Smeralda: February 27, 2021
- Costa Toscana: December 26, 2021
We know that in order to be a truly memorable vacation, a cruise must first and foremost be a pleasant and relaxing experience; therefore, we have dedicated our utmost attention to the implementation of new procedures and protocols with the assistance from all levels including international, national and local governments and health officials. We will continue to follow relevant developments in the response to the COVID-19 situation, and if necessary, we will provide updates.
Cruises canceled previous by Costa Cruise line will receive:
Cruises Originally Scheduled in March 2020 - May 2020: A Future Cruise Credit Voucher of 150%
Cruises Originally Scheduled June 2020 - December 18 2020: A Future Cruise Credit Voucher of 125%
All cancellations and FCCs will be processed automatically.
You can expect to receive your refund approximately 90 days after their request is submitted
UPDATED DECEMBER 11, 2020 12:30 PM
As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to sailings up to:
June 4, 2021 for Queen Elizabeth
May 28, 2021 for Queen Mary 2
May 16, 2021 for Queen Victoria
In addition to the extended pause, all of Queen Elizabeth’s sailings that were due to depart between March 26, 2021 - December 31 2021 will be canceled. This includes all sailings around Australia, Japan and Alaska. These voyages will be replaced with a programme of shorter duration European vacations from Southampton and a series of Mediterranean voyages sailing from Barcelona, all of which will be available to book from September 29, 2020.
Queen Mary 2 2022 sailings, we have made the decision to cancel all planned voyages departing between January 3, 2022 & April 3, 2022, including the voyage to South America, and replace them with our much loved classic World Voyage to Australia via the Suez Canal. This new 104-night itinerary will be available to book from September 8, 2020.
All Guests with a retail fare booking will receive a future cruise credit for 125%. The FCC will be set up as 2 amounts, one for 100% of the amount of the cruise fare or deposit and one for 25% of the cruise fare or deposit. The 125% FCC will be for the value of either the monies paid to date (typically the deposit) or the full booking value if the Guest has settled their final balance. This is dependent on what the Guest has paid to their travel advisor. FCCs will be automatically generated 60 days from the date of this notice, effectively August 9, 2020 if a refund has not been requested.
The FCC can be redeemed against any new booking made by the end of December 2021, on any voyage that is on sale at the time of booking. This will give Guests flexibility and choice for their future vacation with us. We will issue Onboard Credits to the value of 110% for any purchases Guests have made through MyCunard. These Onboard Credits can be used on the Guests next Cunard voyage.
Guests who would prefer a 100% cash refund should contact their cruise advisor. The refund will be paid directly to the Guest, either by check or using the card they used to pay with (where we have the details). Due to the extraordinary circumstances associated with COVID-19 and the associated impact to our Customer Service team and wider business, refunds may take up to 60 days to be processed
UPDATED JANUARY 13, 2021 8:00 PM EST
Disney Cruise Line Extends Suspension of All Departures through March 31, 2021
As we continue to refine health and safety protocols for our future return to service and await direction from the U.S. Centers for Disease Control and Prevention (CDC), Disney Cruise Line has decided to further extend its suspension of new sailings.
Sailings are cancelled on board the Disney Fantasy through March 27, 2021; Disney Wonder through March 28, 2021; Disney Magic through March 29, 2021; and the Disney Dream through March 29, 2021.
Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members. We are carefully preparing for a return to service following the guidelines issued by the U.S. Centers for Disease Control and Prevention (CDC). As we continue to refine our protocols and await further technical guidance from the CDC, we are cancelling all sailings departing through March 2021.
We are offering affected Guests who have paid their reservation in full the choice of a 125% future cruise credit* to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.
Thank you for your patience and understanding during these times. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.
UPDATED JANUARY 10, 2021 12:00 PM EST
As Holland America Line continues to prepare and develop its plans to meet the Framework for Conditional Sailing Order issued by the U.S. Centers for Disease Control and Prevention (CDC), the company is extending its pause of cruise operations for all departures through April 30, 2021. This includes Alaska, Mexican Riviera, Pacific Coast, Caribbean, Mediterranean and Canada/New England departures.
The line also will cancel all Alaska cruises through mid-May, Alaska departures on three ships through early June, any Land+Sea Journeys connected with canceled Alaska sailings, Mediterranean cruises through early June and Zaandam’s Canada/New England itineraries through August.
Cruises impacted by this pause in operation are:
- All cruise departures through April 30, 2021.
- Alaska: Eurodam and Oosterdam through the first week of June (roundtrip from Seattle); Koningsdam through mid-May (roundtrip from Vancouver, British Columbia, Canada); Nieuw Amsterdam and Noordam through mid-May (roundtrip Vancouver and between Vancouver and Whittier, Alaska); and Zuiderdam though early June (roundtrip from Vancouver).
- Mediterranean: Volendam cruises through early June (between Venice and Civitavecchia [Rome], Italy); Westerdam though early June (roundtrip from Venice or between Venice and Piraeus [Athens], Greece).
- Canada/New England: All Zaandam cruises through August (between Boston, Massachusetts, and Montreal, Quebec, Canada).
Guests and their travel agents are being notified of the cancellations and options for Future Cruise Credits (FCC) and rebooking.
Holland America Line is closely following the protocol set forth by the CDC, and is preparing ships and implementing procedures to meet all requirements for approval to sail following the pause.
Guests Automatically Receive Bonus Future Cruise Credit
Cruises impacted automatically will be canceled, and no action is needed when opting for the Future Cruise Credit. All guests will receive an FCC per person as follows:
Paid in Full: Those who have paid in full will receive 125% FCC of the base cruise fare paid to Holland America Line.
Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of their deposit. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.
The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. Non-cruise fare purchases — such as shore excursions, gifts, dining and spa — will not be transferred to a new booking and will be refunded to the original form of payment. Other funds such as air fares paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.
Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences form to indicate this preference no later than Feb. 15, 2021.
The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences form for all details.
Sailings Prior to January 1, 2021
As previously announced, Holland America has canceled their sailings through December 31, 2020. Guest bookings on impacted cruises automatically will be cancelled, and no action is needed for guests opting for the Future Cruise Credit (FCC). All guests will receive an FCC per person as follows: Guests who prefer a 100% refund of monies paid to Holland America Line can request a the refund no later than Dec. 15, 2020.
UPDATED JANUARY 13, 2021 8:00 PM EST
The health and safety of our guests and crew members is our priority. MSC Cruises USA regrets to inform you that we have made the difficult decision to cancel or change select cruises. MSC Cruises Canceled Sailings as of January 5, 2021:
MSC ARMONIA: From March 16, 2020 to March 31, 2021 included
MSC BELLISSIMA: From March 14, 2020 to November 22, 2020 included
MSC DIVINA: From March 20, 2020 to March 31, 2021
MSC FANTASIA: From March 28, 2020 to April 4, 2021 included
MSC GRANDIOSA: From March 14, 2020 through March 20, 2021 (Non-Schengen countries only)
MSC LIRICA: From March 14, 2020 to October 31, 2020 included
From March 16, 2020 to October 18, 2020 included
From November 8, 2020 to February 13, 2021 included World Cruise 2021
MSC MERAVIGLIA: From March 15, 2020 to March 31, 2021 included
MSC MUSICA: From March 16, 2020 to March 22, 2021 included
MSC OPERA: From March 10, 2020 to March 9, 2021 included
MSC ORCHESTRA: From March 20, 2020 to January 30, 2021 included
MSC POESIA: From March 22,2020 to April 28, 2021 included
From March 14, 2020 to March 21, 2021 included
Grand Voyages starting from March 27, 2021 to April 14, 2021 included
MSC SEASIDE: From March 16, 2020 to March 31, 2021 included
From March 19, 2020 to March 10, 2021 included
Grand Voyages starting March 13, 2021 to March 28,2021 included
MSC SINFONIA: From March 13,2020 to April 4, 2021 included
MSC SPLENDIDA: From March 29, 2020 to November 14, 2020 included
All Sailings to/from New York Scheduled in 2020 and 2021
All MSC Armonia Sailings from Tampa between May 2, 2021 - Oct. 31, 2021
All MSC Divina Sailings from Miami between March 28, 2021 - August 22, 2021
CLIENT COMPENSATION FOR CRUISES CANCELED BY MSC CRUISES DUE TO COVID-19
For clients that have already paid for their cruise in full, MSC Cruises USA will automatically provide a 125% Future Cruise Credit of the original cruise fare paid to be used on a sailing on or before April 30, 2022 for cruises booked by December 31, 2021. Please note, any applicable prepaid items and government taxes and fees will be refunded to the original form of payment.
*Certain cruises - such as our World Cruises and cruises from specific regions - may be subject to different policies. Please reference email communications sent by MSC Cruises for specific details regarding a particular cruise cancellation.
MSC CRUISE TOTAL CRUISEFLEX PROGRAM
Total CruiseFlex gives you the confidence you need to book your next cruise! This flexible cancellation policy allows you to cancel up to 48 hours prior to your cruise and move your money to a new cruise.
Total CruiseFlex Includes:
Any new booking made between August 5, 2020 - January 31, 2021
Applicable on all cruises departing December 1, 2020 - December 31, 2021 (excluding World Cruise & World Cruise segments)
What is Total CruiseFlex?
If your booking date and cruise date matches the above information, MSC Cruises USA allows you to change your cruise up to 48 hours prior to departure by 5pm EST.
How do I participate in Total CruiseFlex? You must be able to answer yes to the following questions:
Was your cruise booked between August 5, 2020 - January 31, 2021?
Are you sailing on a cruise departing between December 1, 2020 - December 31, 2021?
If you answered yes to the questions above, you are eligible for Total CruiseFlex! You MUST contact our Cruise Concierge Department 48 hours prior to your cruise by 5pm EST. We wil work with you and MSC to take the money currently placed on your original booking and apply the funds to a new cruise of your choice (any ship, any sailing prior to December 31, 2021).
UPDATED DECEMBER 29, 2020 3:00 PM
Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of cruises to include ALL cruises embarking through March 2021. Previously, we had announced the suspension of cruises on all ships except Norwegian Encore, Norwegian Escape, and Norwegian Joy. Today, we have added those three ships to the list of cruises suspended through March 2021.
Guests who had an active reservation on a suspended cruise on Norwegian Encore, Norwegian Escape, and Norwegian Joy through March 2021 will automatically receive a refund of their cruise fare in the original form of payment for the amount paid by February 2, 2021. Additionally, a 10% off coupon will be automatically added to the guest's account which is valid for one year from date of issue, and can be used for any Norwegian Cruise Line voyage embarking through 2022 and is combinable with any FCCs and all future promotions at time of booking.
Guests who had an active reservation on a suspended cruise on Norwegian Bliss, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Getaway, Norwegian Jade, Norwegian Jewel, Norwegian Pearl, Norwegian Sky, Norwegian Sun, and Pride of America through March 2021 will automatically receive a refund of their cruise fare in the original form of payment for the amount paid by January 7, 2021. Discount Future Cruise Credits have already been delivered.
Refunds and discount Future Cruise Credits for previously announced suspensions of cruises on Norwegian Star, Norwegian Spirit, and Norwegian Dawn through March 2021 have already been delivered.
For suspended sailings from November 1, 2020 through and including March 31, 2021, all guests with active bookings will automatically receive a full refund. The refund will automatically be returned to the original form of payment provided (at the time this reservation was secured) and no further action is required.
Monetary refunds will be processed by NCL within 15 business days of suspension announcement. Please then allow 7-10 business days from our processing date for funds to become visible back to the original form of payment. The visibility of funds is dependent on each financial institution’s internal policies.
For affected reservations paid via a previously issued Future Cruise Credit (FCC), the full value of the FCC used will be re-applied to the guest’s Latitudes account within 7 days. This is done automatically, and no further action is required.
As a gesture of our appreciation for continued support and loyalty, along with the 100% monetary refund or return of the applied FCC, all guests with affected reservations will receive an additional 10% discount off their next future cruise with us. The 10% off discount will automatically be added to the guest’s Latitudes account and made available by Wednesday, December 30, 2020.
This valuable 10% Discount Coupon is:
- Combinable with all current promotions at time of bookin
- Combinable with other FCCs
- Valid one year from issue date and can be applied to published sailings through and including Devember 31, 2022.
Note that these 10% discount coupons (as an FCC coupon) differ slightly from the FCCs previously issued for suspended sailings through October 31, 2020. The 10% discount is calculated based on the new sailing it is being applied to, rather than the suspended sailing cruise fare.
- The discount is calculated once ship, sail date, category, and cabin selection are made on the new booking.
- There are no restrictions on ship or category chosen, but the discount cannot be combined with reduced rate fares or existing group rates.
- The discount FCC is not transferable.
PEACE OF MIND POLICY:
Peace of Mind Update
To provide you and your clients with the utmost confidence in booking, we are extending our Peace of Mind policy to include existing or new reservations made by January 31, 2021 on any voyage from January 1, 2021 through and including October 31, 2021, guests are free to cancel anytime up to 15 days in advance of embarkation.
When guests choose to cancel via our Peace of Mind policy, they will receive a full refund in the form of a Future Cruise Credit to be used for sailings that embark through December 31, 2022. If guests opt to cancel a future reservation without taking advantage of our Peace of Mind policy, our standard cancellation policies will apply in that instance.
Final Payment Update
We are also extending our 60-Day Final Payment Policy to include all sailings through June 30, 2021, versus the standard 120 days for both new and existing reservations. This postpones final payment and cancellation penalties to 60 days prior to sailing.
UPDATED JANUARY 10, 2021 12:00 PM EST
In response to the U.S. Centers for Disease Control and Prevention (CDC) "Framework for Conditional Sailing Order" pertaining to resumption of U.S. cruise operations, Princess Cruises is extending its pause in global operations to allow time for the estimated preparation needed for completing required activities prior to sailing and taking into consideration the temporary seven-day cap on itineraries that call at a U.S. port.
The cruise operations impacted include the following:
- All cruises sailing through May 14, 2021
- All cruises longer than seven days sailing in and out of United States ports through November 1, 2021
- Additionally, due to the uncertainty about when international travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing in and out of Japan through June 25, 2021.
Guests currently booked on these cancelled voyages will have the option to receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare.
To receive the above FCCs, no action is required by the guest or their travel advisor. Alternatively, guests can request a full refund for all monies paid on their booking. Requests must be received by December 31, 2020 or guests will be registered for the Future Cruise Credit option.
Princess Cruises Cruise with Confidence Policy
Under our Book with Confidence policy, for bookings made through March 2, 2021, you can cancel up to 30 days prior to sailing for voyages departing through October 31, 2021, and receive your cancellation fees back as a Future Cruise Credit1. Your FCC can be used on any sailing that departs within one year of your original departure date or May 1, 2022, whichever is later. So dream big, plan away and rest easy!
UPDATED January 13, 2021 7:35 PM EST
At Royal Caribbean International, our guests and crew's safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through April 30, 2021 – excluding sailings onboard Quantum of the Seas in Singapore and Spectrum of the Seas in China. Our plan is to resume further operation in May 2021.
We're now offering more options.
Below are some options for you, including one that has been very well received by our guests, as it provides a little something extra to use when we all start cruising again!
Future Cruise Credit (Higher Value): As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by April 30th, 2022. Please re-book using your FCC by:
For all Global Suspension announcements on or after December 2, 2020, guests must use their 125% FCC by April 30, 2022 on any sailing departing on or before April 30, 2022.
For all Global Suspension announcements before December 2, 2020, guests must use their 125% FCC by December 31, 2021 on any sailing departing on or before April 30, 2022.
Lift & Shift: If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. For example, if you are moving from a March 1st, 2021 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between February 1, 2022 – April 30, 2022.
If your sailing was cancelled on
January 5th, 2021, please contact by January 19th to move to a new sailing.
January 12th, 2021, please contact by January 26th to move to a new sailing.
Full Refund: If you prefer the lower value in a full refund instead of the 125% Future Cruise Credit, we’re happy to process this for you.We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits. Please know, once we receive your refund request, we unfortunately won’t be able to accept an FCC request if you change your mind. You can expect to receive your refund 45 days after you submit your request. Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.
Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have the option to request a refund by:
- March 31, 2021, if your sail date was January 1 – April 30, 2021, including:
- Spectrum of the Seas sailings departing January 24 – February 28, 2021
- December 31, 2021, if your sail date was on or before April 10, 2020, was April 11 – May 11, 2020, including:
- April 11, 2020 on Ovation of the Seas
- March 14, 2020 on Radiance of the Seas
- April 19 – May 5, 2020 on Jewel of the Seas
- April 2020 on Spectrum of the Seas
- Alaska sailings departing May 12 – June 30, 2020
- Empress of the Seas sailings departing June 1, 2020 & June 12, 2020
- Voyager of the Seas sailings departing May 2020 (excluding May 25, 2020 sailing)
- December 31, 2020, if your sail date was May 12 – December 31, 2020, plus:
- Quantum of the Seas August 2, 2020 – March 22, 2021 sailings cancelled on October 7, 2020
- Odyssey of the Seas November 5, 2020 – April 17, 2021 sailings cancelled on June 30, 2020
- Jewel of the Seas February 14, 2021 sailing
You can expect to receive your refund approximately 45-60 days after request is submitted*****
Future Cruise Credit Update - November 18, 2020
To help make things easier and more flexible for you during this challenging time, Royal Caribbean® is extending the expiration date of any issued Future Cruise Credit with a noted expiration date ranging between March 14, 2020 and December 30, 2021! To allow our guests additional time to redeem these FCCs, the new expiration date will be pushed to December 31, 2021.
Please note there is no action needed to request this extension. All applicable FCCs will automatically be adjusted and the associated guest will be adjusted automatically.
UPDATED OCTOBER 9, 2020 12:00 PM EST
It will extend the voluntary pause of global operations for its five cruise ships.
The pause will apply to each of Seabourn’s five ships differently with each having a different “effective through” date in either October or November. Specific details are as follows
- Seabourn Odyssey: with its operations pause effective through January 15, 2021.
- Seabourn Ovation: with its operations pause effective through April 18, 2021.
- Seabourn Encore: with its operations pause effective through May 28, 2021.
- Seabourn Sojourn: paused through World Cruise 2021, with its operations pause effective through May 24, 2021.
- Seabourn Quest: operations pause effective through May 10, 2021
- Seabourn will be communicating changes for voyages scheduled to depart in the extension window with all booked guests and their travel advisors.
Guests Automatically Receive Future Cruise Credit
Guests with impacted cruises will automatically be cancelled, and all guests will receive a Future Cruise Credit as follows:
- Paid in Full: those guests paid in full will receive 125% Future Cruise Credit of the base cruise fare paid to Seabourn.
- Under Deposit: those guests with bookings under deposit will receive a Future Cruise Credit valued at 125% of the deposit amount paid, plus an onboard credit of $300 per suite.
The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. The amount of non-cruise fare purchases may be transferred to a new booking to be used in any manner selected by the guest. Alternatively, guests may request a refund of the monies paid to Seabourn, which will be reimbursed to the original form of payment.
Guests and their travel advisors will be sent specific details applicable to their booking. Seabourn asks guests and travel advisors to use the online resources available on its website first rather than calling the Reservation Call Center for information about the cancellations due to the possibility of high call volumes and the potential of long on-hold wait times.
UPDATED AUGUST 12, 2020 5:00 PM EST
We have made the decision to expand our temporary suspension of cruises through December 31, 2020
- Option #1 - A Future Cruise Voucher valued at 125% of all monies paid. Fully transferable and redeemable on any Viking product, ocean, river or expedition. 24 months to redeem to ensure you have ample time to select a new voyage
- Option #2 - A refund equal to the amount paid upon request.
AUGUST 21, 2020 4:00 PM EST
We remain focused on supporting you and fully understand why many travelers are choosing to postpone their trips until more is known about the spread and impact of COVID-19. Therefore, we are, as a special accommodation and in the interest of serving our customers in this crisis, allowing customers who were to depart on their trip between January 29 and December 31, 2020, to modify their plan coverage dates by applying for a voucher to be used for a policy covering a future booking
You may apply for your voucher by visiting www.generalitravel.com/voucher
"The Coronavirus outbreak is considered a foreseeable event under any plans purchased on or after January 29, 2020. That means you could be covered if you are diagnosed with Coronavirus, but foreseeable events such as becoming quarantined due to the Coronavirus will not be covered. Please note, our plans will not cover fear of travel, unless you purchased Trip Cancellation for Any Reason coverage. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage"