1.  

 

Due to this COVID-19 outbreak, our call and chat volume is higher than we could have ever predicted. Just like the public, our agents are learning new information constantly and relaying it to our customers. Our agents are working very hard to make sure every question, comment, and concern is being adhered to. While wait times will be longer due to chat, call and email volume, we do not want you to wait without answers. We have provided and outlined the latest up-to-date information we have regarding how each cruise line is handling their respective bookings below

It should be noted that while we are providing links from the cruise lines, since these bookings were made on CruiseDirect, the cruise line will not be able to handle issues or concerns with the bookings that were made through CruiseDirect.com. If there is still a concern about your booking, please reach out to our concierge team 1-888-407-2784 or chat our team for more information.

All excerpts below are pulled directly from the links provided for your convenience. For the most up to day information regarding cruise line updates and restrictions due to the illness, please visit the cruise line travel alerts listed below.
 

Cruise lines (Alphabetical Order)

 

 

AmaWaterways

UPDATED MAY 13, 2020 12:30 PM

https://www.amawaterways.com/travel-updates

We have extended suspensions for river cruise sailings embarking through JULY 31, 2020.

With this in mind, we want to assure you that your travel plans will be protected and are therefore providing you with the following options:

  • Future Cruise Credit: A Future Cruise Credit (FCC) equal to 115% of the value of their AmaWaterways purchased services, redeemable on any Europe or Mekong River sailing through December 31, 2022. 
  • Full Monetary Refund: If you  prefer, you may elect to instead receive a full monetary refund for the cancelled river cruise

APPLICABLE FOR FUTURE SAILINGS (COMMENCING AUGUST 1,2020)

We will offer for a limited time, special provisions which allow guests with new or existing reservations to purchase AmaWaterways Travel Waiver Plus*. AmaWaterways Travel Waiver Plus provides cancellation for any reason, up to 24 hours prior to the start of their AmaWaterways booked services. FCC is transferrable with written confirmation provided by original FCC owner. Upon the expiration of the FCC on December 31, 2022, guests unable to use their FCC may ask for an extension or a refund equal to the original amount paid to AmaWaterways, unless FCC has already been applied in whole or partially to new booking.

 

Azamara

UPDATED APRIL 16, 2020 5:30 PM EST

https://www.azamara.com/cruise-with-confidence

We have made the decision to extend our global suspension, with hopes of now returning to general service as of June 11th, 2020. The only known exceptions to this are the return date of July 2nd, 2020 for the kick-off of the Alaska season, as well as all sailings originating or ending in Canada.  

Here are some options to help compensate your clients who are confirmed on sailings departing between May 12 and June 11, 2020, and who have not previously cancelled under our Cruise with Confidence offer.

  Option #1 (Best Value) Option #2 (Lower Value)
Offer 125% Future Cruise Credit (FCC)  when booking on or before December 31, 2021 and sailing by April 30, 2022 A refund based on our standard cancellation guidelines
Action Items Contact your travel agency Contact your travel agency

Please note, if you previously opted into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for this offer.

You can expect to receive your refund approximately 90 days after their request is submitted

Based on the total cruise fare paid per guest, a 125% Future Cruise Credit (FCC) will be automatically issued to all impacted guests. FCCs can be expected via email on or before May 22, 2020. Taxes and fees, as well as any pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment within 45 days from the cancellation date.

If your client previously opted to take advantage of our Cruise with Confidence policy, the 100% FCC will stand, and these new options do not apply to them. Additionally, if your clients redeemed their Cruise with Confidence FCC on a sailing that is now cancelled, their original FCC will be reinstated, plus 125% of any amount paid by the guest on the cancelled reservation. 

 

 

Carnival 

UPDATED MAY 13, 2020 12:30 PM

https://www.carnival.com/health-and-sailing-update

We are sorry to share the news that Carnival Cruise Line is temporarily pausing service:

  • All San Francisco sailings through 2020
  • All Carnival Sunrise sailings through and including October 19, 2020
  • All Carnival Legend sailings through and including October 30, 2020
  • All Carnival Radiance sailings through and including November 1, 2020
  • All Carnival Spirit Alaska, Hawaii, & Trans-Pacific sailings through and including October 6, 2020
  • Carnival Breeze, Carnival Dream, Carnival Elation, Carnival Freedom, Carnival Horizon, Carnival Magic, Carnival Sensation, & Carnival Vista sailings through and including July 31, 2020
  • All Other Ships sailings through and including August 31, 2020

Carnival will honor this offer for any guests who were previously booked on these voyages and canceled their booking on or after March 6, 2020.

 

 


Celebrity

UPDATED  MAY 6, 2020 1:30 PM EST

https://www.celebritycruises.com/travel-alert

Celebrity Cruises will therefore be extending the suspension of global operations for all sailings departing on-or-before July 31st, 2020

Compensation will remain the same as offered previously including the option of 125% Future Cruise Credit valid until 12/31/21 for use on sailings through May 4h, 2022 or 100% Refund.  

Additionally, guests who have pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, have the option of receiving 125% Onboard Credit (OBC) to be used on their next sailing, or they may choose a 100% refund. 

 

  Option #1 (Lift & Shift) Option #2 (Best Value) Option #3 (Lower Value)
Offer Move to a qualifying cruise next year and price/promotions are protected when selecting an alternative sailing of the same itinerary type, ship series, cruise length and stateroom category within 4 weeks of the orginal sailing date 125% Future Cruise Credit (FCC) when booking on-or-before Dec 31st, 2021 and sailing by May 4th,2022 A refund based on our standard cancellation guidelines
Action Items Contact your travel agency It's Simple‑ no Action Needed From You! FCC is Automatically issued to all impacted guests Contact your travel agency


We know you're looking forward to your next vacation, now more than ever. So, to give you peace of mind in planning your escape, we've enhanced our Cruise with Confidence program with a variety of ways to change your sailing. Simply book your vacation by August 1, 2020.

All cancellations and FCCs will be processed automatically.You can expect to receive your refund approximately 90 days after their request is submitted*****

  • Best Price/Offer Guarantee
    Once you've booked, if the fare on your sailing lowers or the promotion gets better, give us a call and we'll honor your choice right up to 48 hours before you sail.
  • Future Cruise Credit
    You have up to 48 hours before you sail to cancel and receive 100% of the amount paid in a Future Cruise Credit to use toward any sailing through May 3rd, 2022.
  • Lift and Shift - Rebook the same sailing
    Want to take the same cruise the following year for the same price and with the same promotion? You can. Simply make this change by August 1, 2020.

Royal Caribbean® is extending options through May 31st, 2020 for all guests intending to rebook with us, but not yet in receipt of their Future Cruse Certificate. This extension allows your eligible clients to await the delivery of their FCC to apply to the booking and then only pay any potential remaining balance at that time.

  • Eligible Guests: Those awaiting Future Cruise Credits from “Cruise with Confidence” policy and Global Sailing Suspension guidance from new reservations beginning March 18th, 2020 on cruises departing on-or-before December 31st, 2021
  • Applicable Bookings: Undeposited Individual (FIT) Reservations
  • Extension Criteria: Initial deposits to be automatically extended to May 31st, 2020; Final payment deadlines remain unchanged


Costa 

UPDATED MAY 19, 2020  6:00 PM EST

https://www.costacruises.com/coronavirus.html

Costa Cruises has decided to extend the voluntary suspension of its cruises 

As such, the following ship's sailings have been cancelled within the time period below

 

If your cruise has been canceled by Costa Cruises due to the COVID-19 pandemic, you will receive a Future Cruise Credit so that you can continue to visit the world plus a bonus to spend on cabin category upgrade and itinerary options.

  • For cruises originally scheduled in March, April and May: A Future Cruise Voucher of 150%
  • For cruises originally scheduled in June: A Future Cruise Voucher of 125%
     

All vouchers will be distributed by May 30, 2020. Bookings that were canceled by Guests after Feb 22, 2020 on a sailing date that was subsequently canceled in its entirety will also be eligible for a FCC. We have also implemented a relaxed cancellation policy where guests booked in July and August can now cancel up to 48 hours prior to departure and get a 100% FCC to use on a future sailing through November of 2021


Cunard

UPDATED MAY 1, 2020 3:0 PM

https://www.cunard.com/en-us/contact-us/travel-health-advisories

For its ships Queen Mary 2 and Queen Victoria, Cunard is cancelling all sailings that were due to depart up to and including July 31, 2020.

For Queen Elizabeth, the cruise line has taken the practical decision to cancel the entire Alaska season and all departures in 2020

As Cunard has done previously during this pause period, guests who are booked on cancelled voyages will automatically be given a 125% Future Cruise Credit or have an option of a full refund. This may be used on any sailing before the end of March 2022, and the booking must be made by December 31, 2021. Guests may now also use their Future Cruise Credit for a second cabin to bring friends or family or to upgrade an existing booking. Full details of the changes to operations and options available to guests due to travel on cancelled voyages, can be found at www.cunard.com               


 

Disney

UPDATED MAY 19, 2020  1:00 PM EST

https://disneycruise.disney.go.com/guest-services/advisory/

Disney Cruise Line suspends sailings through July 28

For your Guests who modified their reservation and were on a Disney Magic sailing between July 3-26

We would now like to offer your an additional future cruise creditequal to 25% of their original voyage fare to use toward the reservation you modified. Once your modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit.

If you would now like to cancel the reservation you may do so for a full refund of the original voyage fare you paid.

*The Future Cruise Credit is equal to 25% of your original voyage fare and is only valid for sailings departing within 15 months of their original sailing. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable, and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of the original voyage fare. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.


In light of this cancellation, Disney Cruise Line is offering your clients the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit has been automatically added to your account.

For travelers who have not paid in full, Disney Cruise Line will be automatically refunding any payment made toward their booking. This refund will be processed back to the original form of payment, but may be delayed due to the high volume.

If you cancelled a reservation between January 30-March 31, 2020 for a Disney Cruise Line sailing that was scheduled to depart between April 13 and April 28, 2020, Disney Cruise Line will be automatically refunding any cancellation fees you may have been charged. This refund will be processed back to the original form of payment, but may be delayed due to the high volume. 

The cancellation of the two Disney Magic sailings and three Disney Wonder sailings include Adventures by Disney Cruise Packages booked in conjunction with these cruises. Guests on these sailings will be notified by SeaMail of the cruise cancellation and will automatically receive a refund for all components, including the Adventures by Disney Cruise Package. There is no action needed on their part, as we are advising in the SeaMail that the Adventures by Disney component has been cancelled and will be included in their refund.

Impacted departures include:

Disney Dream

  • 6/21 – 5-Night Bahamas
  • 6/26 – 5-Night Bahamas
  • 7/1 – 4-Night Bahamas
  • 7/5 – 5-Night Bahamas
  • 7/10 – 3-Night Bahamas
  • 7/13 – 4-Night Bahamas
  • 7/17 – 3-Night Bahamas
  • 7/20 – 4-Night Bahamas
  • 7/24 – 3-Night Bahamas
  • 7/27 – 4-Night Bahamas

Disney Fantasy 

  • 6/20 – 7-Night Western Caribbean
  • 6/27 – 9-Night Southern Caribbean
  • 7/6 – 5-Night Western Caribbean
  • 7/11 – 7-Night Eastern Caribbean
  • 7/18 – 7-Night Western Caribbean
  • 7/25 – 7-Night Eastern Caribbean 

Disney Magic

  • 7/13 – 5-Night Mediterranean 
  • 7/18 – 7-Night Western Europe 
  • 7/25 – 11-Night Northern Europe  

Disney Wonder

  • 7/6 – 7-Night Alaska
  • 7/13 – 7-Night Alaska
  • 7/20 – 7-Night Alaska
  • 7/27 – 7-Night Alaska

Adventures by Disney Cruise Packages

  • 7/13 – 5-Night Mediterranean Adventures by Disney Cruise Package
  • 7/25 – 11-Night Northern Europe Adventures by Disney Cruise Package
  • 7/6 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package
  • 7/13 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package
  • 7/27 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package

 

Holland America

UPDATED MAY 7, 2020 5:30 PM

https://www.hollandamerica.com/en_US/news/coronavirus-travel-advisory.html

Holland America Line has decided to extend its pause of global cruise operations and cancel all Alaska, Europe and Canada/New England cruises in 2020. In addition, Amsterdam will not operate the 79-day Grand Africa voyage that would have departed on October 3. All guests will be automatically notified if their cruise departure has been cancelled, and what options are available to them.

Guests with impacted cruises cancelled on May 6, 2020, will receive a Future Cruise Credit per person as follows:

  • Not Paid in Full: those guests with bookings not paid in full will receive a Future Cruise Credit of double the amount of the deposit. The minimum Future Cruise Credit is $100 and the maximum will be an amount up to the base cost of the cruise fare per person. For example, a $200 deposit receives a $400 credit. 
  • Paid in Full: those guests paid in full will receive 125% Future Cruise Credit of the base cruise fare paid to Holland America Line. 
     

The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. The sum of non-cruise purchases, at the guest’s request, can be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.


Please note:

  • The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line.
  • The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.
     

Guests impacted by previously announced cancelled voyages have the following option (on sailings that were scheduled to depart through June 30, 2020, plus all 2020 Alaska Land+Sea Journeys and 2020 Alaska cruises on the following ships: Maasdam, Volendam, Oosterdam, Noordam and Westerdam):

  • Option - Defer your refund and receive a Future Cruise Credit (FCC) for 125% of the base cruise fare paid plus an Onboard Credit (OBC) of US$250 per person for bookings that have been paid in full. For bookings not yet paid in full, receive an FCC of 125% of the amount paid (up to 125% of the base cruise fare) plus an OBC of US$250 per person. These credits can be applied toward any future cruises booked within 12 months of issue and sailed by December 31, 2022. Non-cruise fare purchases through Holland America Line can be transferred to a new booking or refunded via the method of payment used to purchase the services. All future cruise credits expire 12 months from the date of issue and are subject to published terms.

Please note:

  • For guests who recently sailed on an affected or shortened voyage and were directed to this page to choose your compensation option, the examples above are for fully canceled cruises and will not exactly match your offers. Please enter your information where directed and select "Option 1" for the higher value future cruise credit offer you received, or "Option 2" for your refund plus future cruise credit offer as outlined in the letter you received.
  • The above options are not applicable to guests booked on a charter sailing. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply.
  • The above options do not apply to EURO zone guests notified of a change to their sailing on or after April 14th, 2020. Please refer to the offer detailed in the letter you received.
     

The deadline for making your cancellation preference selection is June 1, 2020. 

Please note: Refunds are being processed by sailing date of the cancelled voyages with the earliest departures being refunded first. We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. 

As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe. 

Should you have any questions, please call your travel advisor



MSC

UPDATED APRIL 29, 2020 9:30 AM EST

We’re extending the temporary pause of our cruise operations through to July 10, 2020

Cruise Assurance Program 

Effective March 10 and available only to residents of the US who are booked through MSC CRUISES USA or one of its travel partners in the US,  we have created MSC’s Cruise Assurance program providing your clients greater flexibility with new and existing bookings, while protecting your commission. 

The new program includes the following temporary guest cancellation policy*:

  • Guests sailing on or before Septemeber 30, 2020 have the option to reschedule their reservation up to 48 hours prior to departure and receive a Future Cruise Credit for 100% of the original cruise fare paid.
  • GFT's and any applicable pre-paid items will be refunded to original form of payment
  • 125% Future Cruise Credit

"For all guests impacted by the cancelled Caribbean sailings we are offering a Future Cruise Credit for 125% of the original cruise fare paid. The future cruise credit can be used on any sailing departing before December 31, 2021. Any applicable pre-paid items and government taxes will be refunded to the original form of payment. If you do not use the 125% future cruise credit by December 31, 2021, we will automatically provide a full refund equal to the original amount paid"

The Cruise Assurance Program has been extended to September 30, 2020 to provide guests with comfort and flexibility when looking at upcoming travel plans. Advisors can also take advantage of reduced $49 deposits through September 30, 2020, and reduced single stateroom supplements at 150% from August 1, 2020 - March 31, 2021.

Information, changes and cancellations are available below:

https://www.msccruisesusa.com/en-us/About-MSC/News/Itinerary-Updates-Covid-19.aspx


Norwegian

UPDATED MAY 20, 2020 11:30 AM

https://www.ncl.com/travel-alert/coronavirus

We have extended our suspension of cruise voyages across our fleet through July 31, 2020. 
 
All guests with current and active bookings from July 1 through July 31, 2020 will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid.  These future cruise credits will be issued by Thursday, May 21, 2020 and can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through December 31, 2022.
 
A lesser value refund is also available for guests who elect not to retain the bonus future cruise credits provided.  These guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted. 

In the event that you would like to request a refund for your cruise canceled by Norwegian Cruise Line that was scheduled to sail July 1, 2020 - July 31, 2020, a refund request will need to be submitted by June 19, 2020. Please contact our Cruise Conceirge team to make the request. Due to the current circumstances, and high email volumes, we ask that you do not make your request through an email so we are able to confirm that your request has been received in time by Norwegian Cruise Line. All sailings that were canceled by Norwegian Cruise Line that were scheduled to sail on or prior to June 30, 2020, Norwegian Cruise Line is no longer accepting requests for refunds.


We announced that our Peace of Mind policy is also being extended through the end of November. Peace of Mind allows new or existing individual and group reservations (booked by July 31, 2020) embarking through November 30, 2020 to cancel up until 48 hours from the start of their embarkation date.In an effort to provide guests with reassurance, Norwegian Cruise Line launched its Peace of Mind policy. Simply put, for any voyage from May 11, 2020 through September 30, 2020, guests are free to cancel anytime up to 48 hours in advance of embarkation. Anyone choosing to cancel will receive a full refund in the form of a future cruise credit to be used for sailings that embark through December 31, 2022.

As a bonus for guests impacted by the temporary suspension, as well as guests who previously canceled via our Peace of Mind policy, we are offering them the ability to use their FCC along with a 20% discount off published fares for voyages from October 1, 2020 through December 31, 2022. All affected guests must book their future cruise once their FCC is applied to the guest profile and by no later than April 10, 2020.


Princess

UPDATED MAY 6,2020 5:00 PM

https://www.princess.com/news/notices_and_advisories/

https://www.princess.com/news/notices_and_advisories/notices/global-ship-operations-pause.html

We have extended our pause of global ship operations through June 30, 2020 and beyond.

Princess Cruises is extending its pause of global ship operations and has therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season, including the following cruises and associated cruisetours:

  • All remaining Alaska cruises on Emerald Princess and Ruby Princess
  • All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
  • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
  • Summer to Fall cruises departing from Japan on Diamond Princess
  • Australia-based cruises on Sapphire Princess and Sea Princess through August
  • July cruises sailing from Taiwan on Majestic Princess
  • Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

Please note that each ship in our fleet will have a unique return to service date, based on the previously published cruise itineraries, with some modifications, departing after July 1. Details about the canceled voyages can be found here.

To support you in managing your current situation, we kindly ask that you review our rich compensation package for those your bookings that were canceled, as well as our extremely flexible cancellation terms for those still booked on voyages beyond June 30th.  

Guidance on May 11—June 30, 2020 bookings canceled by Princess 

You should not cancel cruises sailing May 11–June 30, 2020, the booking has been automatically canceled by Princess. You should receive an email regarding the cancellation which will cover your two compensation options. Your will default to Option 1, the richer compensation value, shown below.  

For those who have paid in full, we hope you will stick with us by accepting Option 1, which requires no action from you part, and give our team a chance to shine at a later date by transferring the money paid on a cruise or cruisetour as a Future Cruise Credit (FCC) plus an additional 25% bonus FCC that can be used on any voyage through May 1, 2022. Alternatively, you can request Option 2 and receive a refund for all money paid on your booking through your travel agent. If we don't hear from you by May 31, 2020, your will automatically receive Option 1.

If you have not paid in full, Option 2 will be your default and any money paid will be refunded to the original payment form.

If you paid anything toward a booking, that will be refunded to the original method of payment. This includes upgrades, special service items, gratuities, taxes, fees and port expenses.  

Given the volume of requests and the care being dedicated to make sure each one is handled accurately, it may take approximately 60 days from the date we receive your  preference for FCCs and refunds to be processed. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible. 

Cancel up to 30 days prior for cruises sailing Aug. 1—October 15, 2020

Cancel up to 30 days before sailing to receive the full amount paid either as a future cruise credit and/or as a refund to the original payment method. 

Final payment due date moves to 60 days prior to departure; no fees assessed prior to 60 days and all deposits are refundable. Applies to new and existing bookings on cruises and cruisetours. 

Beginning with October 16th, the final payment date returns to our published policy. 


Cancel up to 48 hours prior for cruises sailing through July 31, 2020

Cancellations can be made up to 48 hours prior to receive the full amount paid as a Future Cruise Credit and/or as a refund to the original payment method. 

Final payment remains at 60 days prior to departure.

 

 

Royal Caribbean

UPDATED MAY 20TH, 2020 1:00 PM EST

https://www.royalcaribbean.com/cruise-ships/itinerary-updates

"We have made the decision to extend our global suspension, with hopes of now returning to general service as of July 31st, 2020

For those currently confirmed on sailings departing June 12–July 31, 2020, and not previously cancelled under our Cruise with Confidence offer, a few options have been prepared for consideration.

China sailings will be suspended through June 30th, 2020)

  Option #1 (Lift & Shift) Option #2 (Best Value) Option #3 (Lower Value)
Offer Before June 10, 2020, move to a qualifying cruise next year and price/promotions are protected! 125% Future Cruise Credit (FCC) when booking on-or-before Dec 31st, 2021 and sailing through April 2022 A refund based on our standard cancellation guidelines
Action Items Contact your travel agency It's Simple‑ no Action Needed From You! FCC is Automatically issued to all impacted guests Contact your travel agency

 

You can expect to receive your refund approximately 90 days after their request is submitted*****

This amount will be based on your total cruise fare paid (or Cruisetour, if applicable). And, we’re giving you a little extra, knowing that this is such a unique circumstance.

We will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do! You can expect to receive your FCC by:

  • Monday, April 13th, 2020, if your sail date was on or before April 10th, 2020, or on Ovation of the Seas April 11th, 2020, Radiance March 14, 2020, Jewel of the Seas March 19 – May 5, 2020, and all April 2020 Spectrum of the Seas sailings.
  • Monday, April 30th, 2020, if your sail date was April 11th – May 11th, 2020, including Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing)
  • Friday, May 22nd, 2020, if your sail date was on or after May 12th, 2020.
  • Friday, June 5th, 2020, if you were booked on Vision of the Seas’ June 13th, 2020 and Anthem of the Seas’ June 20th, 2020 sailings.

Please note

Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. You can expect to see these in 90 days.

◦ If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.

◦ And, if you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.

◦ And, if you used a Future Cruise Certificate on this sailing, you’ll receive a new Future Cruise Certificate. This will be for 125% of any new monetary funds paid on this sailing, plus the reactivated value of your original certificate at 100% of its worth, with an expiration date of December 31, 2021 and a sail by date of April 30th, 2022.

 

 

Viking

https://www.vikingcruises.com/oceans/my-trip/current-sailings/index.html

UPDATED MARCH 31, 2020 11:30 AM EST

We have made the decision to expand our temporary suspension of cruises through June 30, 2020

  • Option #1 - A Future Cruise Voucher valued at 125% of all monies paid. Fully transferable and redeemable on any Viking product, ocean, river or expedition. 24 months to redeem to ensure you have ample time to select a new voyage
  • Option #2 - A refund equal to the amount paid upon request.


Risk-Free Guarantee is still available until April 30, 2020
This temporary exception to Viking’s standard booking terms is applicable to two groups of guests:

  • All guests with reservations made prior to March 8, 2020, inclusive of all itineraries and years of departure.
  • All guests who make a NEW reservation through April 30, 2020. This includes reservations for all departure dates and products currently available for sale.

Those who are covered by the Risk-Free Guarantee program can change their cruise date or cancel their cruise at any time up until 24 hours before their planned departure, without incurring fees

 

 

Cruise Travel Insurance 

MAY 4 ,2020 11:00 AM EST

https://www.generalitravelinsurance.com/partner/coronavirus

We remain focused on supporting you and fully understand why many travelers are choosing to postpone their trips until more is known about the spread and impact of COVID-19. Therefore, we are, as a special accommodation and in the interest of serving our customers in this crisis, allowing customers with trips scheduled between January 29 through June 30, 2020 to modify their plan coverage dates by applying for a voucher to be used for a policy covering a future booking.

You may apply for your voucher by visiting www.generalitravel.com/voucher

As a further accommodation, for trips scheduled between January 29 through May 31, we will extend our free look period to within 30 days of purchase, irrespective of the free look period set forth in your plan document (in most cases, 10 days).  

"The Coronavirus outbreak is considered a foreseeable event under any plans purchased on or after January 29, 2020. That means you could be covered if you are diagnosed with Coronavirus, but foreseeable events such as becoming quarantined due to the Coronavirus will not be covered. Please note, our plans will not cover fear of travel, unless you purchased Trip Cancellation for Any Reason coverage. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage"